Effective Date: February 22, 2026
Last Updated: February 22, 2026
1. Overview
At Thriviom, we are committed to delivering high-quality, precision-formulated supplements. If for any reason you are not satisfied with your purchase, this policy outlines the terms under which returns and refunds may be issued.
2. Eligibility for Returns
Due to the nature of dietary supplements and for health and safety reasons:
- Products must be unused, unopened, and in their original packaging to be eligible for return.
- Return requests must be made within 30 days of delivery.
- Proof of purchase (order confirmation or receipt) is required.
We reserve the right to refuse returns that do not meet these conditions.
3. Non-Returnable Items
The following items are not eligible for return:
- Opened or used supplements
- Products damaged due to misuse
- Items marked as final sale
- Gift cards
This policy ensures product integrity and consumer safety.
4. Damaged or Incorrect Orders
If you receive:
- A damaged product
- A defective item
- An incorrect shipment
Please contact us within 7 days of delivery at [Insert Email Address] with:
- Your order number
- Clear photos of the item
- A brief description of the issue
We will review your request and provide a replacement or refund where appropriate.
5. Refund Process
Once your return is received and inspected:
- You will be notified of approval or rejection of your refund.
- Approved refunds will be processed to your original payment method within 5–10 business days, depending on your financial institution.
Shipping fees (if applicable) are non-refundable unless the return is due to our error.
6. Return Shipping
Customers are responsible for return shipping costs unless the return is due to:
- Damaged product
- Incorrect item shipped
We recommend using a trackable shipping service, as we cannot guarantee receipt of returned items.
7. Exchanges
We only replace items if they are defective or damaged. For exchange requests, contact us at:
Email: [Insert Email Address]
8. Subscription Orders (If Applicable)
If you purchase through a subscription program:
- You may cancel or modify your subscription before the next billing cycle.
- Once an order has been processed and shipped, it is subject to the return terms outlined above.
9. Contact Information
For all return and refund inquiries, please contact:
Company Name: Thriviom
Email: support@thriviom.com
Address: 329 South Oyster Bay Road #2177 Plainview, NY 11803