Effective Date: February 22, 2026
Last Updated: February 22, 2026
1. Overview
At Thriviom, we are committed to processing and delivering your order efficiently and securely. This Shipping Policy outlines how orders are processed, shipped, and delivered.
2. Order Processing
- Orders are typically processed within 1–3 business days (excluding weekends and holidays).
- During periods of high demand, processing times may be extended.
- Once your order has been shipped, you will receive a confirmation email with tracking information (if available).
Please ensure that all shipping details are accurate at checkout. We are not responsible for delays caused by incorrect address information.
3. Shipping Methods & Delivery Times
Estimated delivery times vary depending on your location and selected shipping method:
- Standard Shipping: 3–7 business days
- Expedited Shipping: 2–4 business days (if available)
- International Shipping: 7–21 business days (varies by destination)
Delivery time estimates begin after order processing is complete.
Please note that shipping carriers may experience delays beyond our control.
4. Shipping Rates
Shipping costs are calculated at checkout based on:
- Delivery location
- Package weight
- Selected shipping method
Promotional free shipping offers, if applicable, will be clearly stated on the website.
5. International Orders
For international shipments:
- Delivery times vary by country.
- Customs duties, taxes, or import fees may apply and are the responsibility of the customer.
- We are not responsible for delays caused by customs processing.
6. Order Tracking
Once your order ships, you will receive tracking details via email. If you do not receive tracking information within 3 business days, please contact us.
7. Lost or Delayed Shipments
If your package is:
- Marked as delivered but not received
- Delayed beyond the estimated timeframe
Please contact us within 7 days of the expected delivery date. We will work with the carrier to investigate the issue.
Thriviom is not responsible for packages lost due to incorrect shipping information provided at checkout.
8. Damaged Packages
If your order arrives damaged:
- Contact us within 7 days of delivery
- Provide photos of the packaging and product
- Include your order number
We will review the case and provide a resolution as appropriate.
9. Shipping Restrictions
We reserve the right to refuse or cancel orders due to:
- Regulatory restrictions in certain regions
- Inability to deliver to specific addresses
- Suspected fraud or misuse
10. Contact Information
For shipping-related inquiries, please contact:
Company Name: Thriviom
Email: support@thriviom.com
Address: 329 South Oyster Bay Road #2177 Plainview, NY 11803